Q: Do you ship outside the contiguous 48 states? A: Rainbowlightingny.com does not offer free shipping you must provide your own shipping methods or shipping account numbers. These orders must be placed over the phone with a sales associate at 1-718-234-3393 seven days a week. If you are unable to supply a shipping account number, you will be charged applicable cancellation fees for you order.

Q: How do I check the availability of a product? A: Please feel free to email us by clicking here or call us at 1-234-3393 to check the stock on a particular product. Be sure to have the product code and manufacturer when making these inquiries.

Q: How do I check the status of my order? A: Most orders ship within 7-21 days. If you are concerned about the status of your order, please feel free to email us by clicking here and we will respond within 24-48hrs.

Q: How do I make changes to my order? A: You must call our sales team at 1-718-234-3393 within 24 hours of placing your order. There is a 5% processing fee for making changes to your order. All changes are dependant upon the manufacturers ability to hold the processing of your order.

Q: Can I cancel my order? A: Orders can be cancelled by calling 1-718-234-3393 before 5pm on the day the order is placed. For example, if you place your order at 8pm, you have until 5pm on the following day to cancel your order. After this time, you will be charged a 10% cancellation fee. This fee will go up incrementally the further the order is processed before cancellation. Cancellation fees can go up 50% of the purchase price. Orders cannot be cancelled after the manufacturer has processed and/or shipped the items.

Q: Will you email me my tracking information once my order ships? A: While we make every effort to make this information available to you, most products are shipped directly from the manufacturer, and the tracking numbers are not provided automatically. To request tracking information email us by clicking here.

Q: Why was my credit card charged immediately? A: As these are custom orders, shipping directly from the manufacturer, we charge your card to hold the product for you specifically, especially if the product is on back order or in the production stage.

Q: Can I return the fixture? A: You can return most products* within 14 days of receipt, as long as the products have not been installed and are received by the manufacturer in salable condition. There are however return fees that can be up to 70% of the cost of the product depending on the manufacturer. You must also request a return authorization prior to making and returns.

*EXCEPTIONS:
• House of Troy does not accept return on any products.
• Thomas Lighting will only accept returns on packages that are factory sealed.
Q: Why are there fees for making returns? A: Each manufacturer has a restocking fee for taking back product. These cover the cost to inspect the fixture upon receipt, repackage the fixture, and reshelf the product in the warehouse. The cost to return also covers the initial cost to ship out the product We also are covering the credit card transaction fees and general processing fees for crediting the return. We keep our prices as low as possible, which is why we are unable to cover these types of costs using overhead.

Q: How do I make a return? A: Please send us an email within 14 days of receiving the items, by clicking here, to request a return authorization. Please include your order number, name, and product code you would like to return. We will respond within 48 hrs.

Q: What do I do if I receive broken glass? A: Please send us an email by clicking here and we will request that the manufacturer ship you a replacement glass at no charge ASAP.

Q: What if I receive a defective or damaged fixture? A: Please send us an email by clicking here, and provide a detailed explanation of the problem. We will determine with the manufacturer if they are replaceable parts. If not, we will request a return authorization and return mailing labels from the manufacturer, and will order you a new replacement fixture.

Q: What if my order does not appear to go through? A: Please first check to see if you received an email confirmation of the order. Next please ensure that your credit card was not charged before placing a new order. If you have any questions or doubts as to whether your order is being processed, please feel free to contact us at 1-718-234-3393.

Q: Does Rainbowlightingny.com use cookies? A: Our web site use "cookies", small pieces of data stored on your computer and delivered through your web browser. Most, if not all, e-commerce merchants now use cookies. By using this technology we can provide you with an enhanced shopping experience. It is possible for you to turn off cookies in your web browser. If you do this, you can still browse our web sites, but we will not be able to provide you with a more personalized shopping experience.

Q: What is your newsletter policy? A: We use our newsletter to send you up-to-date information on new products and sales. If you wish to subscribe to our newsletters, we ask for your information such as name and e-mail address. We do not sell your email address or distribute it to a third party. Every newsletter we send includes easy-to-use removal instructions and compiles with all Federal regulations for such communications.